![]() MSPs can help address in-house IT staff shortages.Clear definition of IT management tasks and responsibilities via service contracts.24/7 support services (if these are guaranteed as part of the managed service contract).Guidance on the latest regulatory requirements (for MSPs who provide compliance services).Delivering cutting-edge cybersecurity expertise, which can be hard to achieve through an in-house solution (since cybersecurity experts are hard to find, and command premium salaries if they work for a company full-time).Freeing up a company’s internal resources for tasks other than IT management.IT cost savings since MSPs can typically deliver IT services at a lower cost than companies could achieve through an in-house approach.Today, virtually every company requires IT services, no matter which type of work it does, and MSPs help fill that need.įurther reading 5 Tips for Choosing Your Verticalīy providing outsourced IT solutions via a managed services model, MSPs offer a range of benefits to companies of all types: People sometimes assume that MSPs only provide support to companies within the IT industry, but that is not true. MSPs operate across a wide array of industries, ranging from manufacturing and distribution to healthcare, education, and beyond. An MSP may be able to provide a certain type of expertise that an enterprise’s in-house IT team lacks, for instance, or they can help supplement a company’s internal IT resources at times when the company’s IT infrastructure or needs are growing too fast for its own employees to manage on their own. MSPs can also provide value by offering guidance about IT management and growth plans to business owners who lack backgrounds in technology.įurther reading MSP’s Guide to Targeting Prospects with Internal IT Enterprise MSPsĪlthough SMBs are the most common users of MSP services, there are situations where large enterprises work with MSPs, too. Instead of trying to meet IT needs in-house, SMBs can outsource to MSPs. Or, they may be large enough to employ one or two full-time IT staff, but lack the capacity to run a complete IT team that is large enough, and diverse enough in its skill sets, to support all of the company’s IT needs. These types of companies are typically too small to be able to maintain internal IT departments in a cost-efficient way. The fast-growing MSP market caters first and foremost to the needs of small and medium businesses, or SMBs, which are typically defined as businesses with fewer than 1,000 employees. Under a managed service model, an MSP is always providing a service, rather than simply responding when something fails. In this respect, managed services are often compared to what is known as a break-fix model, where companies seek outsourced IT help only when something goes wrong. ![]() There is no need on the client’s part to purchase, set up, or manage hardware or software.Ī second key benefit of the managed services that MSPs provide is that they are offered on an ongoing basis. In most cases, all a client needs to do to consume a certain managed service is to sign a contract with an MSP who provides it. ![]() The value of managed services is that they provide clients with completely hands-off, outsourced IT solutions. Likewise, an MSP who offers Security-as-a-Service would fully manage and monitor a client’s cybersecurity needs. MSPs have several different ways to describe themselves, including:Īn important part of what defines an MSP is that MSPs offer the solutions described above in the form of “managed services” (hence the term Managed Service Provider).Ī managed service is a solution that is provided on an ongoing basis, with the MSP taking full responsibility for delivering whichever outcomes are guaranteed as part of the managed service.įor example, an MSP who delivers backup as a managed service would take full responsibility for planning and executing a business’s backup needs on an ongoing basis. Auditing and compliance (for instance, HIPAA or ITAR compliance).Cybersecurity, or Security-as-a-Service.Managed communications, which means providing services like email, telephone networks, and so on.Networking infrastructure setup and management.General IT support services (for fixing hardware and software issues when something goes wrong). ![]() That said, some common IT solutions that MSPs address include: ![]()
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